Policies / FAQ

Shipping

Orders will be shipped within 3-7 business days.

Custom turn around time is currently up to 2 weeks. 

A ready to ship item purchased within the same transaction as a custom/ made to order item will be shipped once the custom is completed.

USPS Tracking Info will be sent to the email address provided at checkout.

Shipping has a flat rate charge of $5 US, $10 Canada, $14 International.

International shipping time varies.

Lost Package?

If tracking information reads delivered but you have not received it, please contact your local mail carrier. If your package has not been indicated as delivered please contact me and I will replace or refund your order. Crystal and Canvas is not responsible for lost or stolen packages.



Returns

All sales are final. Crystal and Canvas does not accept returns. If you have any issues with your purchase please contact.

 Rewrapping & Repairs

If your C&C piece is needing some sprucing up, please contact. I want your piece to always look it’s best!

 Recommended Care  

C&C pieces are made with tarnish resistant copper, sterling silver, or 14kt gold wire; however, metals may naturally darken with wear. For the integrity and longevity of your jewelry, please avoid wearing during swimming, showers, or physical activity. To clean: wipe with soft cloth and water as permitted. Some stones are porous and can not get wet, if you are not sure please do a google search before performing a water cleanse.  Commonly, stones that end in ”ite” should not get wet. 

Smoke cleansing is my go-to practice for cleansing crystals of unwanted energies. This can be done by passing the stone through the smoke of incense or cleansing herbs such as rosemary with intent to release the unwanted energy. After this is done, meditate on the stones abilities and set the intentions and purpose for your life.

 

 If you have any questions, please contact me and I will be happy to assist you!